Why am I receiving mailings/mailings/catalogues that I did not request?
Quickmail is not the sender of the mailings but, like the Swiss Post, only the service provider who delivers the mailings.
The provision and selection of addresses is always carried out by the sender of a mailing, not by Quickmail. We do not know where the sender got your address from. We recommend that you contact the sender's customer service so that they can remove your address from their database.
I receive too many mailings. Please remove me from your mailing list.
Quickmail does not operate its own mailing lists or address databases. Quickmail is not the sender, but only the service provider that delivers mailings on behalf of customers - like the Swiss Post. Consequently, Quickmail does not have any addresses on file that could be changed or deleted.
If you no longer wish to receive mailings from a particular sender, please contact the sender directly so that they can remove your address from their address file. All you need to do is send an e-mail or make a quick phone call. The contact details of the customer service department are usually printed on the items.
I would like to have my address changed.
Quickmail does not operate mailing lists or address databases. Quickmail is not the sender, but the service provider that delivers mailings on behalf of the customer. For this reason, Quickmail does not have any addresses on file that could be changed. Please contact the sender directly with your address change.
I have a problem with the Quickpac parcel. Can you help me?
Quickpac is responsible for the delivery of parcels.
You can reach Quickpac customer support using the contact form or by calling the free hotline at 0800 363 363 from Monday to Friday, 8:00 to 22:00 and on Saturday, from 8:00 to 14:00.
Do you have a parcel number and want to track your parcel?
Each parcel has an 18-digit parcel number. This parcel number is provided to you by the sender. With this number you can track the parcel at any time on www.quickpac.ch.
Where can I find the parcel tracking number?
Each parcel has an 18-digit parcel tracking number. This parcel tracking number is provided to you by the sender. With this number you can track the parcel at any time on www.quickpac.ch.
Can I track a shipment without a parcel tracking number?
Unfortunately, tracking without a parcel tracking number is not possible. In this case, please contact the sender.
Who can receive parcels from Quickpac?
Quickpac delivers to private recipients in selected zip code areas in Switzerland. Currently, around 1.9 million households are reached. The commissioning of new depots and the expansion of the delivery area are already planned.
How far in advance should I notify a vacation absence?
If you do not wish to receive mail from Quickmail during your vacation, notify us of your absence no later than four weeks before your vacation.
To the «Withhold mail» order form
Can you withhold mailings at short notice if the recipient is absent?
Quickmail offers recipients the option of withholding mailings free of charge in the event of absence (e.g. during vacations). However, we require a minimum lead time of around four weeks to be able to guarantee the interruption of mailings. In the case of notifications at shorter notice, we cannot always guarantee that you will not receive Quickmail mailings during your absence. The reason for this is that many of the items delivered by Quickmail are already produced and made ready for delivery several weeks before the delivery date.
I placed an order with the post office to have my mail withheld during my vacation. Nevertheless, your delivery person has been dropping mail into my mailbox.
As a private mail service provider, Quickmail unfortunately does not have access to the " withhold mail" orders submitted to Swiss Post.
However, you can also submit an order to Quickmail to withhold your mail. In order for us to process your instruction to withhold your mail, we must receive it at least 4 weeks before your absence for administrative reasons. With us, there is no charge for such an order.
How do I send a letter?
Quickmail offers business customers a wide range of services for the dispatch of mailings, letters, catalogs, newspapers and magazines, as well as samples of goods, customer gifts, or samples. Through our Quickpac division, we transport parcels for online stores, mail order companies and business customers.
An overview of our current Quickmail products can be found here. You can find everything about your parcel shipping options here.
The perfect solution for every shipping idea
If you're not sure which product best suits your shipping idea, then get in touch with us. Our sales team is happy to help you by phone at +41 58 356 44 00 or by e-mail at email@example.com.
How often does Quickmail deliver consignments?
Quickmail delivers on a weekly basis. Delivery takes place on Thursday and Friday. Quickmail delivers every year in 51 weeks. There is no delivery in the week before Christmas.
Can I also send international mailings with Quickmail?
Yes. Quickmail International provides you with a comprehensive range of services for sending shipments to over 190 countries worldwide.
Is Quickmail cheaper than traditional postal service providers?
For almost all shipping needs, Quickmail can offer you attractive and often more favorable conditions than traditional postal service providers. We will be happy to provide you with a non-binding comparison offer.
Our sales team will be happy to assist you by phone at +41 58 356 44 00 or by e-mail at firstname.lastname@example.org.
How do I send a parcel?
Quickpac's customers are online stores, mail order companies and other business customers from Switzerland and neighboring countries. Private individuals cannot send parcels with Quickpac.
Would you like to become a Quickpac customer?
Call +41 58 356 45 00 or request a non-binding quote. We look forward to hearing from you!
What parcels can be shipped with Quickpac?
We deliver standard parcels up to 30 kg and a maximum dimension of 100x60x60cm.
Quickpac does not transport bulky or unpacked parcels, parcels in special packaging, general cargo and basically dangerous goods.
Where does Quickpac deliver?
Currently, Quickpac delivers parcels exclusively in selected regions of Switzerland and already reaches over 1.9 million households. The opening of further depots and thus the expansion of the coverage area is already being planned. We will be happy to provide you with an up-to-date list of the zip code areas covered.
Our sales team will be happy to assist you at +41 58 356 45 00 or by e-mail at email@example.com.
Does Quickpac also deliver parcels abroad?
No. Currently, Quickpac delivers parcels only in selected regions of Switzerland.