Quickmail offers business customers a wide range of services for the distribution of mailings, letters, catalogues, newspapers and magazines, as well as product samples, customer gifts and samples. Through our division Quickpac, we deliver parcels for online shops, mail order companies and business customers.
Receive letters, catalogues and mailings
Do you have a question or feedback about a consignment you have received?
Would you like to manage the way a parcel is delivered? Do you have a parcel number and want to track your parcel? Do you have a question about Quickpac?
Are you on holiday and would like for us to interrupt your mailings? You can instruct Quickmail free of charge to withhold consignments addressed to you until after your return. You can have Quickmail mailings withheld in the event of both a short and a longer holiday absence. Please submit your request no later than 4 weeks before your absence.
Quickmail does not maintain any distribution lists or address databases. Quickmail is not the sender, but the postal service provider that delivers consignments on behalf of the customer. For this reason, Quickmail does not have any addresses on file that could be changed. Please contact the sender directly with your change of address.
Did you know that Quickmail issues its own real stamps? The so-called Quickstamps are postal stamps in the true sense of the word: the stamps bear a value indication and a date of issue. They are sold and cancelled at face value. You can order all Quickmail stamps issued so far in our stamp shop. A must for every collector!
Partially addressed mailings
Have you received a partially addressed consignment? Quickmail treats such mail as addressed mail and respects if a recipient has registered on the so-called Robinson list or has informed us that he or she does not wish to receive partially addressed mail. If you no longer wish to receive partially addressed consignments, you can unsubscribe using the form below. We undertake to implement your wish immediately.
Quickmail delivers addressed consignments on behalf of its customers. Addresses are always provided by the sender, not by Quickmail. If you no longer wish to receive addressed advertising from a company, please contact the sender directly so that they can delete your address. If you generally do not wish to receive addressed advertising from companies with which you have never had anything to do, you can register on the Robinson list free of charge.
Quickmail will always respect entries in the Robinson list. Of course, this also applies to so-called "partially addressed mail".
Häufige Fragen (FAQ)
Briefe, Kataloge und Mailings erhalten
Why am I receiving mailings/mailings/catalogues that I did not request?
Quickmail is not the sender of the mailings but, like the Swiss Post, only the service provider who delivers the mailings.
The provision and selection of addresses is always carried out by the sender of a mailing, not by Quickmail. We do not know where the sender got your address from. We recommend that you contact the sender's customer service so that they can remove your address from their database.
I receive too many mailings. Please remove me from your mailing list.
Quickmail does not operate its own mailing lists or address databases. Quickmail is not the sender, but only the service provider that delivers mailings on behalf of customers - like the Swiss Post. Consequently, Quickmail does not have any addresses on file that could be changed or deleted.
If you no longer wish to receive mailings from a particular sender, please contact the sender directly so that they can remove your address from their address file. All you need to do is send an e-mail or make a quick phone call. The contact details of the customer service department are usually printed on the items.
How far in advance should I notify a vacation absence?
If you do not wish to receive mail from Quickmail during your vacation, notify us of your absence no later than four weeks before your vacation.
Can you withhold mailings at short notice if the recipient is absent?
Quickmail offers recipients the option of withholding mailings free of charge in the event of absence (e.g. during vacations). However, we require a minimum lead time of around four weeks to be able to guarantee the interruption of mailings. In the case of notifications at shorter notice, we cannot always guarantee that you will not receive Quickmail mailings during your absence. The reason for this is that many of the items delivered by Quickmail are already produced and made ready for delivery several weeks before the delivery date.
I placed an order with the post office to have my mail withheld during my vacation. Nevertheless, your delivery person has been dropping mail into my mailbox.
As a private mail service provider, Quickmail unfortunately does not have access to the " withhold mail" orders submitted to Swiss Post.
However, you can also submit an order to Quickmail to withhold your mail. In order for us to process your instruction to withhold your mail, we must receive it at least 4 weeks before your absence for administrative reasons. With us, there is no charge for such an order.
I have a problem with the Quickpac parcel. Can you help me?
Quickpac, our parcel division, is responsible for the delivery of parcels.You can reach Quickpac customer support using the contact form or by calling the free hotline at 0800 363 363 from Monday to Friday, 8:00 to 22:00 and on Saturday, from 8:00 to 14:00.
Do you have a parcel number and want to track your parcel?
Each parcel has an 18-digit parcel number. This parcel number is provided to you by the sender. With this number you can track the parcel at any time on www.quickpac.ch.
Where can I find the parcel tracking number?
Each parcel has an 18-digit parcel tracking number. This parcel tracking number is provided to you by the sender. With this number you can track the parcel at any time on www.quickpac.ch.
Can I track a shipment without a parcel tracking number?
Unfortunately, tracking without a parcel tracking number is not possible. In this case, please contact the sender.