Planning & Process

As a sender, you want utmost simplicity and efficiency in your service provider processes. This is precisely what Quickmail offers, resulting in attractive prices and satisfied customers.

You prepare items for delivery by Quickmail much as you would for any other European postal service provider. As a customer or service provider, you can conveniently manage all mailing orders via the Quickmail extranet.

In the Quickmail Extranet you can enter and mutate orders, enrich your addresses and with the Quickcode ("Quickleitzahl") as well as generate and download all the necessary forms and bundle labels. As soon as your mailing has been delivered, you can download records of undeliverable mailings (redresses).

Here is all the information you need to plan your next Quickmail mailing:

Time frame

Quickmail operates on a weekly basis: addressed mailings must be delivered by Monday and unaddressed items by Thursday of the previous week. Mailings are sorted on Tuesday and then supplied to delivery agents on Wednesday. They are delivered on Thursday or Friday, which allows for flexibility.

Franking

Mailings delivered by Quickmail must be clearly marked as such, which means they must include the word ‘Quickmail’; information typically used by the standard post services, such as ‘P.P.’, is not permitted.

Quickrouting & Quickcode

Quickmail uses the Quickcode to efficiently sort and uniquely identify each mailing. You create the Quickcode via the free Quickrouting function in the Quickmail extranet, which works in a similar way to the messenger file routing at Swiss Post.

Redresses

Undeliverable items are not referred to as "returns" at Quickmail, but - to better distinguish them from returned parcel items - as "redresses".

Quality

Quickmail ensures quality through punctual, correct delivery, regular employee training, and consistent quality controls.

Bundles & Pallets

Your letter shop produces bundles weighing up to 5 kg, which are sorted by Quickcode. The bundle slips are provided as a PDF via Quickrouting and can be colour-coded or printed directly on the mailings. Pallets must be labelled with pallet slips.

In addition, you and your service provider will receive sorted address files, PDFs and detailed instructions.

Starting with the order entry up to the invoicing:

Enter the order via Extranet
First you enter your order in the Quickmail extranet, specify the weight and the desired delivery days and upload your addresses.

IT-assisted address sorting
Quickrouting checks whether an address is located in the Quickmail delivery area. If so, the address is enriched with the Quickcode. The addresses are put in the correct order and all necessary documents such as bundle labels are generated. Addresses outside the Quickmail delivery area can be prepared according to the specifications of Swiss Post.

Production of the mailings
You can then download the data again and forward it to the service provider who will produce your mailings for you. Of course, the download can also be done directly by the lettershop.

Handing in at Quickmail
Mail items are deposited at the Egerkingen depot or, by arrangement, at the Zurich or St. Gallen acceptance depots. By default, mailings must be posted by Monday of the delivery week at the latest. Earlier delivery is possible on request.

Sorting & Delivery
We sort our customers’ deliveries at our depots and prepare them for dispatch by our delivery agents. Over 3,200 delivery agents throughout Switzerland distribute the mailings on Thursdays and Fridays.

Tracking of delivered and undeliverable mailings
Every day, our delivery agents electronically report the mailings they have delivered and return undeliverable mailings.

Order reporting and invoicing
Order reporting and billing are based on the information Quickmail has on file.

Time frame

In the right place at the right time

Quickmail delivers mail on a weekly basis. This means that you and your service providers can adjust to clearly defined schedules.

Handing in your mail items:

for adressed mailings is the Monday of the week in which delivery is scheduled.
for unadressed mailings is the Thursday of the week before the desired delivery week.
If your mailings are posted earlier, we will temporarily store them free of charge. Mail items can be posted as early as Tuesday of the previous week.

Sorting: Takes place on Tuesday.

Distribution to the delivery agents: Takes place on Wednesday.

Delivery:
Thursdays and Fridays. Our delivery agents are free to choose when to deliver the mailings within these days. This ensures a high level of motivation and quality, as it allows delivery agents to make alternative arrangements, in the event of bad weather, for example.

Process step	Thursday{center}		Friday{center}		Monday E+0{center}		Tuesday E+1{center}		Wednesday E+2{center}		Thursday E+3{center}		Friday E+4{center}
Handing in	{highlight:#97CAF4}	{highlight:#97CAF4}	{highlight:#97CAF4}	{highlight:#003d6f}	{highlight:#003d6f}	{highlight:#003d6f}
Transport between depots						{highlight:#003d6f}	{highlight:#003d6f}
Sorting							{highlight:#003d6f}	{highlight:#003d6f}	{highlight:#003d6f}
Distribution of delivery agents								{highlight:#003d6f}	{highlight:#003d6f}	{highlight:#003d6f}
Delivery											{highlight:#003d6f}	{highlight:#003d6f}	{highlight:#003d6f}	{highlight:#003d6f}

Franking

Mail delivered by Quickmail must be marked as such.

Please note:

The word „Quickmail“ must be included.
It is not possible to include information that is typical for mail sent by Swiss Post:
- „P.P.“ oder „Port Payé“
- „Helvetia“

There are three options available for franking:

Franking mark in the address window, ideally on the same line as the Quickcode ("Quickleitzahl").
Informal franking mark (can be designed as desired, e.g. with or without a frame).
Stamps: You have the option of using stamps issued by Quickmail or even issuing your own stamp together with Quickmail.

Quickrouting & Quickcode

Sorting and identifying with the Quickcode

Quickmail uses a special coding for efficient sorting and identification:
The Quickcode - in short: QLZ (from "Quickleitzahl").

The Quickcode contains all the information for sorting and transporting consignments. In addition, it is also an ID number with which each individual consignment item can be identified in the Quickmail system.
The Quickcode is applied at the same time as the mailing is addressed. There are no additional costs and it takes up very little space on the mailing. Unlike a barcode, it also does not give the recipient any indication of mass processing.
The Quickcode is generated in the Quickrouting process, via the Quickmail extranet.
Quickrouting is carried out free of charge after your addresses have been uploaded to the Quickmail extranet.

Redresses

Undeliverable mailings are not referred to as "returns" at Quickmail, but - to better distinguish them from returned parcel items - as "redressen".

We leave nothing to chance in the case of undeliverable mailings. Redresses are logged by the delivery agents using a consignment code and made available to you as a data record.

As a basic service, redresses are electronically logged in our depots and then disposed of. In addition to the costs for registration of the redresses, this also cuts your disposal costs.

There are additional services available for a fee. The delivery agents are informed how to handle redresses by means of a letter integrated in the Quickcode ("Quickleitzahl").